💬 Getting help from a human

If this Help Center did not answer your question, a person will. Here is the fastest way to get a useful reply.

Search the manual first

The search box at the top of the Help home covers every article here. Most questions, especially "why is this locked," "why did my search decline," and "why did the number change," are answered in a minute.

Contact support

For anything else, reach the team at mikek@stolenstuffhawaii.com. To get a fast, accurate reply, include:

• The page you were on (or paste the link).
• The area and time period you were looking at.
• What you expected versus what you saw. A screenshot helps.

Reporting a data question

If a figure looks wrong, tell us the area, period, and signal. Keep in mind that community reports are unverified, that the newest month can still rise as late HPD records arrive, and that police figures come from HPD open data and can be corrected by HPD. We will check, explain, and fix anything that is ours to fix.

Reporting a locked page you should have

If a page is locked that your plan should cover, include your account email and the page. Check Why is this page locked first to see which of the two reasons applies.