Help Center ยท FAQ & tech support

Why did my search decline?

Two harmless reasons: too few records to show safely, or a question that asks for a ranking, verdict, or forecast.

A search that does not answer is almost always doing its job. There are two reasons, and neither means anything is broken.

A search showing a 'why there is no written summary' block because too few records matched, with chips offering to try the last 12 months or this year.
When too few records match, the tool withholds the summary for privacy and offers a wider window to try.

Reason 1: too few records

To protect privacy, small counts in person-linked groups are withheld (under 5, or under 10 where a victim could be identified; see how small counts are withheld). A very specific question in a small area or a short window can fall below that line. The tool tells you so and offers a wider window ("try the last 12 months," "try this year"). Widen the topic, area, or time and it will answer.

Reason 2: the question asks for something we do not do

If a question asks the tool to rank places ("which neighborhood is worst"), deliver a safety verdict ("is Waikiki safe"), or predict ("will theft rise next month"), it declines on purpose. The product describes what was recorded; it never scores, ranks places, or forecasts. This is explained in What we will never do, and why.

How to rephrase

Turn a verdict into a description and it will answer:

  • Instead of "is Kailua safe," ask "what was recorded in Kailua last 6 months."
  • Instead of "rank my areas," ask "which of my areas had the most theft" (a description of the record, which Portfolio answers).
  • Instead of "will burglary rise," ask "how has burglary changed over recent months."

Last updated 2026-07-15 HST