Help Center
How to use SSH Intel
A plain-language manual for every part of the product: the report, the tools, the numbers, and your account. Search it, or browse the directory below.
Start here
What SSH Intel is, the signals it reads, and the one promise behind all of it.
- What SSH Intel isOne honest picture of an Oahu area, built from several separate public sources instead of a single score.
- The signals at a glanceRecorded, Reported, Noticed, Sought, calls to police, Traffic, Weather, and the long FBI and state record: what each one is, and when its record begins.
- What we will never do, and whyNo safety scores, no letter grades, no ranking of places, no predictions. The reason is both principle and protection.
- Your first five minutesA short guided tour: open your report, read the bottom line, check the signals, then ask a question.
- Citing SSH Intel in your reportingThe citation wording, how to quote the newest month, what may run word for word, and where corrections go. For newsrooms and anyone quoting the record.
Reading a report
Every part of an area report, and how to read the numbers honestly.
The tools
Search, Explore, Compare, Portfolio, Places, and the time machine. With examples you can launch.
- Using Search: ask a questionType a plain question and get a short, sourced answer. Example questions, how the tool reads them, and why it sometimes declines.
- Using Explore: every signal at onceType a place and see a count from every public source side by side: crime, community, traffic, calls to police, and weather.
- Using Compare: two areas side by sidePut 2 to 4 of your areas next to each other for one month, on the same per-person basis, with likely ranges.
- Using Portfolio: your areas togetherFor accounts with several areas: one table of every area you cover, with rates, changes, and a short note on what moved.
- Using Places: your own addressesRegister the properties you look after by street address and see what was recorded around each one.
- The time machine: looking at a past monthMove the report back to any complete past month and read the whole page as it stood then.
The signals in depth
One article per signal: what it is, when its record begins, and what it can and cannot tell you.
- Recorded: the HPD recordHonolulu Police Department crime records from the City's open data. When they begin, and what they can and cannot tell you.
- Reported: the community recordUnverified reports people sent to the Stolen Stuff Hawaii network. A second, separate signal that can show what the police record does not.
- Noticed: community attention since 2017How much attention the community paid to Stolen Stuff Hawaii, as the SSH Community Attention Index. An audience measure, not an incident count.
- Sought: what people searched forWhat people typed into the public SSH Search site, for all of Oahu. A measure of interest and worry, not of incidents. In beta.
- Dispatch: calls to policeThe calls HPD officers were sent to, collected since February 2026. Faster than the monthly crime record, and every count is a minimum.
- Traffic: collisions and incidentsHPD traffic incidents and collisions by area and time, since February 2026.
- Weather and hazard alertsNational Weather Service alerts for Hawaii since June 2026, plus the long history of tropical storms. Context beside the other signals.
- The FBI and state 40-year recordThe FBI and Hawaii state crime series since the 1980s. A yearly, county-wide record for context, kept separate from the area record.
Account & access
Plans, the areas you can see, and why some pages are locked.
- Plans and what each one coversHow access works: the areas your plan includes, and the features (downloads, Explore, Compare) that come with each plan.
- Alerts, the monthly digest, and your fileThe email side of the product: alert rules, the monthly digest with your document attached, and the "Your file" account summary.
- Why is this page locked?A locked page means your plan does not cover that feature or that area. Here is how to tell which, and what to do.
FAQ & tech support
The questions people actually ask, and how to reach a human.
- Why did my search decline?Two harmless reasons: too few records to show safely, or a question that asks for a ranking, verdict, or forecast.
- Why did the number change, or why is last month low?The newest month is provisional: its numbers can still rise as late HPD records arrive, for about a month. Read it as "so far," not "final."
- Getting help from a humanHow to reach support, what to include, and where to report a data question or a locked page you think you should have.